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Shipping Info


Due to high demand, orders may not be delivered before Christmas if ordered after 11th December 2015. Orders placed before this date should be delivered by Christmas by our courier service Toll. If you order after the 11th December 2015, you may recieve your order in time for Christmas, but we can not guarantee that Toll will still deliver this side of the year and your order may come in early January 2016. Although in previous years all orders usually get delivered by Christmas if placed by 11th December. Please note that if you do order after the 11th December 2015 and we anticipate that your order will not arrive before Christmas, we will notify you within 24 hours of making your order. Please email us at [email protected] if you would like to place an order and have any queries about delivery date. Our team will be happy to help.


End of Year Holidays 24th December 2015 - 6th January 2016

Orders placed during the End of Year holiday period - 24th December 2014 - 10th January 2016, will not be dispatched during this time. We will commence dispatch of orders after the 11th January 2016.


Products are usually dispatched from our warehouse within 2 working days of your order via our courier. Delivery of your items will occour between 1 - 4 working days within metropolitan areas. See below for further details:

The following is a guide to estimated courier delivery times:

Melbourne/Sydney - 1-2 working days

Brisbane/Adelaide/Canberra - 2-3 working days

Perth/Hobart - 3-4 working days

If you are outside the metro and sournding area of major capital cities, please allow at least another 1-2 days for delivery.

The above is an estimated delivery time and often orders arive earlier than the above times. Occassionally dispatch may be delayed if shipped from a third party supplier. All products are shipped from Australia.



Free shipping applies to selected products and the delivery address must be within 60 kilometres of the metro area of the following Australian Cities:

Melbourne, Sydney, Canberra, Adelaide and Brisbane.

Free shipping to Western Australia and Tasmania applies unless stated in the product description and you are located within the metro area.

Please contact us at [email protected] if you are outside the metro area or located in Western Australia or Tasmania and we will calculate the cost of your shipment.



We will use our best endeavours to estimate your shipping cost (based on the items and where the order is to be delivered) at checkout which will apply to delivery within 60 kilometres of the metro area of major Australian Cities (Melbourne, Canberra, Sydney, Adelaide, Brisbane and Perth). If you are located outside the metro area you may incur additional shipping cost which we will notify you of before processing your order in which time you have to choice to accept or cancel the order.

We will sell and deliver products only to customers located in Australia with a physical address for delivery.  We will not deliver products to “PO Boxes” or to addresses where no person is available to accept delivery.  You will be required to sign to acknowledge receipt of goods ordered.

Products will be delivered to your nominated delivery address, however for special freight items, such as furniture, our shipping partner may contact you directly to settle on a suitable delivery time.

In the event that an attempted delivery is unsuccessful because you are not able to be present at the delivery address at the appointed delivery time, you will be required to collect the product directly from our shipping partner (for regular items) or to reschedule delivery (for special freight items).  We reserve the right at our election to charge you additional costs to cover shipping, storage and other administrative charges due to your failure to accept delivery at the appointed time, or alternatively we may terminate the contract of sale, in which case we will refund the amount of the order less any shipping, storage and other reasonable administrative charges.

We endeavour but do not guarantee to dispatch products within 2 -3 Business Days from the date of order.  This applies to items that are listed as being in stock. We endeavour but do not guarantee to dispatch special freight items, such as furniture, within 15-21 Business Days from the date of order.   These anticipated time frames do not apply in respect of custom orders, unless we advise otherwise. Some furniture or custom orders may take up to 12 weeks but you will be notified of this.

To the extent permissible, we disclaim liability for loss, damage or theft of items once they leave us.  We suggest insuring your items.  We also strongly recommend that you have your product shipped to a business address.



The Baby Store: Your Number One Destination for Quality Child Care Products

The Baby Store is the baby shop of choice for mums and dads who love child care products that combine smart design and high quality construction with unique looks. When it comes to essentials such as prams, car seats, cots, feeding accessories and toys, we’re your one stop shop – and our point of difference is simple. We aim to provide parents with a great choice of big brand ticket items in the one location, for less than you’d expect to pay in store! Australian owned and operated, we have one of the largest ranges of products in our baby shop. With over 200 exciting new products in stock at any one time. Whether you’re looking for a special gift for a newborn, or just want to stock up on the basics for your toddler, you’re sure to find what you’re looking for among our carefully selected range. We’ve based The Baby Store in Melbourne, and we offer free shipping on many selected products to most parts of Australia, including Perth, Melbourne, Sydney , Brisbane and Adelaide. No matter where you are located, it’s convenient and affordable to order online! As parents ourselves, we understand that you simply need affordable, quality products that get the job done. Therefore, we only stock products that we know and trust – we don’t sell anything we wouldn’t use ourselves. For more information on any of the products you see in our baby shop, please feel free to contact us.