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Refunds & Returns

Please check products that you receive thoroughly as soon as received and ensure that all components and parts you have ordered are included.

Returns and exchanges can be facilitated through our customer service centre through email ([email protected]) or telephone 03 9686 7997.  You must not attempt to return any goods before having so communicated with us.   Where we accept such returns, you agree to follow any directions regarding postage and packing in relation to the item in question.  Where you have purchased a product through a third party supplier listed on our website, that supplier will contact you to discuss the process for such return.  We will use reasonable endeavours to assist you where you are unable to contact the supplier for any reason.

We will accept a return (for change of mind reasons) of a product that is unopened, unused, in as new and saleable condition within 7 days of your receipt of the item, provided that you have arranged this in advance with Without limiting any other provision of our Terms and Conditions, we do not accept returns for change of mind reasons on custom ordered products.

Where your product arrives damaged through delivery please notify us within 5 days of receipt.  We may require you to complete a return form and provide us with photographs of the damage for our further assessment.  We will liaise with you to discuss the return process for damage that we believe was caused during delivery.  Unless the law requires us to do otherwise in the circumstances, we will arrange a replacement or give you a store credit for the purchase price. 

NOTE: Shipping/courier costs will not be refunded if you decide to return the item/s. Products that have been purchased with Free Shipping* a shipping fee of $30.00 will be deducted from your refund when processed.

Our return procedures are in accordance with our Terms and Conditions.



Your product comes with a 12 month manufacturers warranty unless states otherwise.

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services.  For example, the Law requires that goods must be free of defects and do what they are meant to do.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a “major failure” if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a “major failure”. Consumer Guarantees have no set time limit – depending upon the price and quality of goods, consumers may be entitled to a remedy after any manufacturer’s warranty or extended warranty has expired.  Where you return goods because they are defective or otherwise falling short of the Consumer Guarantees, then we will reimburse you the charges associated with returning the goods.  Please contact us to arrange this and obtain a return authorisation in accordance with our returns policy detailed in clause 7 of our Terms and conditions. 

We aim, but do not guarantee, to process refunds and replacements within 30 days of receipt by us of your returned original product. 

You must retain your proof of purchase for any manufacturer warranty claims and notify us within a reasonable time from the defect becoming apparent.  In many cases this may be 7 days from purchase but in some circumstances this may be longer.

We will be under no obligation to replace products or provide a refund where the product has become of unacceptable quality due to circumstances such as misuse, failure to use in accordance with the manufacturer’s reasonable instructions, using the product in an abnormal way or failing to reasonably care for the products. A shipping cost may be charged if your item needs to be returned to our or a 3rd party warehouse.

We will issue refunds by direct deposit, cheque or PayPal at our election.

The Baby Store: Your Number One Destination for Quality Child Care Products

The Baby Store is the baby shop of choice for mums and dads who love child care products that combine smart design and high quality construction with unique looks. When it comes to essentials such as prams, car seats, cots, feeding accessories and toys, we’re your one stop shop – and our point of difference is simple. We aim to provide parents with a great choice of big brand ticket items in the one location, for less than you’d expect to pay in store! Australian owned and operated, we have one of the largest ranges of products in our baby shop. With over 200 exciting new products in stock at any one time. Whether you’re looking for a special gift for a newborn, or just want to stock up on the basics for your toddler, you’re sure to find what you’re looking for among our carefully selected range. We’ve based The Baby Store in Melbourne, and we offer free shipping on many selected products to most parts of Australia, including Perth, Melbourne, Sydney , Brisbane and Adelaide. No matter where you are located, it’s convenient and affordable to order online! As parents ourselves, we understand that you simply need affordable, quality products that get the job done. Therefore, we only stock products that we know and trust – we don’t sell anything we wouldn’t use ourselves. For more information on any of the products you see in our baby shop, please feel free to contact us.