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FAQs

 

1. How long will it take for my order to arrive?

Orders can take between 3 to 10 business days to arrive, depending on delivery location. 

 

2. I need my order urgently, do you have a faster delivery option?

Please feel free to contact us or call us on 03 9686 7997 prior to placing your order and we will see if we can accommodate. 

 

3. Do you have a showroom?

We don't currently have a showroom. We are an online store. 

 

4. Do all your products meet the Australian Safety standards? 

Yes, all of our products comply with the Australian Safety standards.

 

5. Do you sell the international versions of your products?

We don't sell the international versions of our products, as these do not meet the Australian safety standards and cannot be sold within Australia.

 

6. Do you sell products other than those on the website?

We do have other products available for the brands featured on our website. If you are looking for a product please contact us.

 

7. Where can I have my baby car seat fitted to my car?

If you purchase a Maxi-cosi or safety 1st car seat you are able to go to the Australian supplier in West Sunshine VIC to have your car seat professionally fitted. Please contact us for details.

 

8. Do you deliver to destinations outside of Australia?

We only deliver within Australia.

  

9. What is your returns policy?

We will accept a return (for change of mind reasons) of a product that is unopened, unused, in as new and saleable condition within 7 days of your receipt of the item, provided that you have arranged this in advance with us.  Without limiting any other provision of our Terms and Conditions, we do not accept returns for change of mind reasons on custom ordered products.

 

10. Do your items come with a manufacturers warranty?

All products come with a manufactories warranty. This is usually 12 months.

 

11. How can I track my order?

You will be sent a consignmetn note to assist you in tracking your order with the courier. Please allow a few days to recieve your consigment note.

The Baby Store: Your Number One Destination for Quality Child Care Products

The Baby Store is the baby shop of choice for mums and dads who love child care products that combine smart design and high quality construction with unique looks. When it comes to essentials such as prams, car seats, cots, feeding accessories and toys, we’re your one stop shop – and our point of difference is simple. We aim to provide parents with a great choice of big brand ticket items in the one location, for less than you’d expect to pay in store! Australian owned and operated, we have one of the largest ranges of products in our baby shop. With over 200 exciting new products in stock at any one time. Whether you’re looking for a special gift for a newborn, or just want to stock up on the basics for your toddler, you’re sure to find what you’re looking for among our carefully selected range. We’ve based The Baby Store in Melbourne, and we offer free shipping on many selected products to most parts of Australia, including Perth, Melbourne, Sydney , Brisbane and Adelaide. No matter where you are located, it’s convenient and affordable to order online! As parents ourselves, we understand that you simply need affordable, quality products that get the job done. Therefore, we only stock products that we know and trust – we don’t sell anything we wouldn’t use ourselves. For more information on any of the products you see in our baby shop, please feel free to contact us.